This policy explains what personal information Chakrus (“Chakrus”, “we”, “us”) collects when you use the Chakrus app and website, how we use it, who we share it with, and the choices you have. We do not sell your personal information.
01Information you give us
- Account: your name, username, email address and/or phone number, and how you sign in (phone, Google, Apple or email).
- Profile: date of birth or age, gender, city, profile and cover photos, about you, languages, profession, travel styles and other preferences.
- Trips and activity: trips you post (destination, starting city, dates, budget and preferences), requests, crews, favourites, ratings, blocks and reports.
- Messages: one-to-one and crew chat messages, and the photos and videos you send in them.
- Verification selfie: the live selfie you take to verify your account (see “Verification and your selfie” below).
- Trip Radar: the destinations, cities and dates you ask Radar to watch.
- Other people’s details: phone numbers you enter to invite friends to a crew, and details you choose to share with family through Tell my family.
- Support: what you tell us when you contact support or send feedback.
02Information collected automatically
- Location: with your permission, your device location, to show trips and travellers near you and distances. You can mask your exact location so others see only your city.
- Device and usage: device type, operating system, app version, IP address, language, crash and performance data, and how you use the App.
- Notifications: a push notification token, so we can send the alerts you have switched on.
- Advertising: on free accounts, our ad partner may use device identifiers to show and measure ads. You can manage this in Settings & Privacy → Ad privacy options.
03Verification and your selfie
- When you verify, the App uses on-device face detection to check that a real, live face is in front of the camera. Your selfie is then uploaded and checked against your profile photo.
- Your selfie is stored privately, is never shown to other users, and is used only to verify your account and to keep the community safe (for example, when reviewing a report).
- We delete your selfie when you delete your account. Where the law treats face data as sensitive or biometric data, we ask for your consent before the check.
04How we use your information
- To create and run your account and the App.
- To match you with trips and travellers, and to run Trip Radar.
- To let you message other users and plan trips in crews.
- To verify accounts, prevent fraud and abuse, review reports and keep users safe.
- To send notifications you have switched on.
- To provide Premium and process purchases.
- To show ads to free accounts.
- To understand how the App is used and improve it.
- To meet legal obligations and enforce our Terms.
05What other users can see
- Your public profile (name, photos, age, city, about you and travel preferences), your verified tick, and the trips you post.
- Messages and media you send, to the people you send them to.
- If you turn on Women-Only Travel Mode, your profile and trips are shown only to verified women.
- Your Trip Radar, verification selfie, exact location, blocks and reports are never shown to other users. People you report are not told who reported them.
06Who we share it with
- Service providers that run the App for us, under contract: Google Firebase (sign-in, database, file storage, servers, notifications, analytics, crash and performance reports, app security), Google AdMob (ads on free accounts) and RevenueCat (Premium subscriptions).
- Sign-in providers you choose (Google, Apple), and the App Store and Google Play, which take Premium payments.
- For safety and the law: when required by law, or to protect someone from harm.
- If our business changes: as part of a merger or sale, with the same protections.
- We do not sell your personal information.
07Legal bases (UK, EU and similar laws)
- To provide the service you asked for (our contract with you); with your consent (for example location, notifications, the verification selfie and personalised ads); for our legitimate interests in keeping Chakrus safe and improving it; and to meet legal obligations.
08International transfers
- Our providers may process data in other countries, including the United States. Where required, we use safeguards such as standard contractual clauses.
09How long we keep it
- We keep your information while your account is open.
- When you delete your account, there is a 7-day window to change your mind. After that we delete your profile, trips, requests, chats and verification selfie.
- We may keep limited information for longer where needed for safety, fraud prevention or legal reasons, for example reports about your account.
10Your rights and choices
- Update your profile any time, and change permissions (location, camera, photos, notifications) in your phone’s settings.
- Manage notifications in Settings & Privacy → Notification Preferences, and ad choices in Ad privacy options.
- Delete your account in Settings & Privacy → Delete Account.
- Depending on where you live, you may also have the right to access, correct, download or object to the use of your information, and to complain to your data protection authority. Email support@chakrus.com to make a request.
11Children
- Chakrus is only for people aged 18 and over. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it.
12Security
- We protect your information with access controls, encryption in transit, private storage for sensitive files such as verification selfies, and server-side checks. No system is completely secure, so please keep your sign-in details safe.
13Changes to this policy
- We may update this policy. If a change is important, we will tell you in the App or by email before it takes effect.
14Contact us
- Questions or requests? Email support@chakrus.com
Effective date: 20 October 2026www.chakrus.com